Terms & Conditions
Please review our terms of service carefully
Welcome to Bloom Magic! The following terms and conditions govern your use of the Bloom Magic’s websites (Bloommagic.com, bloommagicflowers.ie and bloommagicflowers.co.uk) and the Bloom Magic flower delivery service in Ireland and the United Kingdom.
Use of the website and the service constitutes your agreement to follow and be bound by these terms, which may at any time be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.
Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.
Table of Contents
3.1 Recipient Address and Contact Details
3.9 Timing of deliveries during Peak Periods
4. Availability and substitution
12. Special Offers & Promotional Codes
1. Changes to Your Order
If you wish to make changes to or cancel your order, please call us on 1800 901 532 (UK: 0845 350 3644) or email us at support@bloommagic.com
Please note that any changes to your order (eg: delivery address, gift message, additional items, product selection) must be made 24 hours before the delivery date to ensure that we have time to amend the order prior to dispatch. Although we will always try our best to make the changes you request, we cannot guarantee we shall be able to make the changes. Requests for changes or cancellations made within 24 hours of the delivery date, if possible, will incur a €5 administration fee. Orders placed or cancelled after our offices have closed on Saturday or on Sundays or Bank Holidays will be treated as having been received on the following working day.
Please note that once orders are “In Transit” this means they have left our possession and are being managed by delivery partners. Thus once orders are "In Transit”, changes or cancellation will not be possible.
Please that during our extremely busy periods surrounding Valentine's Day, Mother's Day and Christmas, we ask that you give us 48 hours notice to process changes or cancellations. During our peak times, any changes requested within 48 hours of the delivery date cannot be guaranteed due to the volume of orders being processed.
2. Minimum Order Value
Please note that we cannot accept orders under €30 in total value, including all discounts and promotions.
3. Delivery
3.1 Recipient Address and Contact Details
The email that is sent on completion of the placing your order contains all the key information pertaining to your order. It is very important that you check this to ensure no errors have been made. If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a resend of a fresh bouquet. In the event the flowers are irretrievable, we may, at our discretion, arrange for another bouquet to be sent out, subject to the details of the specific situation.
The sender is responsible for providing a daytime delivery address, local daytime telephone number for the intended recipient and a postal code where applicable. Orders without a local recipient contact number cannot be guaranteed and may be delayed.
A contact number for the recipient is very important, especially in cases where the recipient lives in a gated community and the driver / carrier will need access, or for rural addresses where the driver may need directions.
3.2 Same Day Delivery
Same day delivery is available in County Dublin only. Orders for same-day delivery must be placed before 1:00 pm Monday-Saturday.
3.3 Next Day Delivery
Deliveries outside the County Dublin area are available for next working day delivery Monday - Friday (excluding Bank Holiday Monday and Public Holidays). Orders for next day delivery are delivered by our nationwide carrier and must be placed before 4:00pm. After 4:00pm, next day delivery is available for County Dublin.
3.4 Deliveries to hospitals
Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. This means that we are sometimes unable to deliver orders for customers at a very emotional time. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.
It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Most hospitals do not allow drivers to take flowers directly to wards because of health and safety regulations and in such cases our flowers will be delivered to reception or post rooms.
Some wards in hospitals do not allow flowers to be kept by patients. You should therefore check that the ward to which you wish to send flowers allows patients to have flowers on the ward. If flowers are not accepted in the ward, we shall not be able to refund the cost of the bouquet.
Some hospital post-operation rooms have a policy of refusing to accept flowers for either patients or members of staff; it is important to check that the hospital is prepared to accept flowers. If the hospital will not accept the flowers, we will not be able to refund the cost of the bouquet.
3.5 Receipt of deliveries
Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution; When delivering to these establishments, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
3.6 Failure to deliver
A daytime delivery address and valid local phone number must be provided when placing your order.
If there is nobody home to accept delivery or no answer on the telephone number provided, the driver will leave a voicemail (where applicable) or calling card (where possible) to notify the recipient of attempted delivery.
Where possible, the driver may attempt to leave the parcel in a safe place (such as a porch) or they may deliver to a neighbour unless requested not to when placing the order.
When possible, our driver may reattempt delivery later that day. If delivery has been unsuccessful, we will endeavour to notify you as soon as possible.
In cases of an incorrect or insufficient address, or change of address for County Dublin deliveries, an additional delivery fee of €8 will occur to redirect the flowers to the new address.
3.7 Re-attempts to deliver
3.7.1 County Dublin
If there is nobody home to accept delivery, no safe place to leave the flowers, and no neighbour to take in the flowers, an additional fee of €8 will occur for redelivery on the next possible day.
County Dublin deliveries are made Monday-Saturday between business hours (9:00 am - 6:00pm)
In cases where an insufficient or incorrect address has been provided for County Dublin deliveries, or an incorrect or invalid phone number has been provided, an additional fee of €8 will occur to redirect the flowers to the correct or new address.
3.7.1 Countrywide (outside County Dublin)
If there is nobody home to accept delivery, no safe place to leave the flowers, and no neighbour to take in the flowers, delivery will be reattempted on the next working day.
After two delivery attempts an additional delivery charge of €8 may occur for a third attempt.
In cases where an insufficient or incorrect address has been provided for deliveries outside of County Dublin, or an incorrect or invalid phone number has been provided, an additional fee of €8 will occur to redirect the flowers to the correct or new address.
3.8 Timing of deliveries
Every effort will be made to deliver your flowers on the date requested, however this date may be delayed due to circumstances outside our control, or if insufficient information has been provided. When buying flowers from Bloom Magic Limited you are not entering into a contract that guarantees delivery on a certain date provided.
Deliveries are made during daytime delivery hours (between 9am-6pm). Specific delivery times or dates cannot be guaranteed, and during especially busy periods deliveries may take place outside normal delivery hours.
3.9 Timing of deliveries during Peak Periods
During extremely busy periods, such as Christmas day period, Valentine's Day period, Mother's Day period, we reserve the right to extend our delivery window to delivery from 7am to 9pm in order to guarantee that all orders will be delivered on the day requested. However if we miss this delivery time but still deliver the flowers, we will not make a full refund. In the event of a missed delivery, we will discuss with the customer what a reasonable discount might be in the given situation. By buying flowers from Bloom Magic you are not entering into a contract that guarantees delivery on a certain date during these periods.
It is also possible that, during this exceptionally busy periods, we may opt to deliver the gift a day or two early to avoid disappointment.
3.10 Delivery Instructions
During the checkout phase on our website, we provide you the opportunity to leave us special delivery instructions. If you have any special instructions regarding delivery, for example if you do not wish for your flowers to be left with a neighbour in the event that there is no one home, please enter your instructions here.
We pass this information directly to our local drivers and nationwide couriers and we will always do our best to ensure your instructions are followed. However this is not always possible. For example, if you have asked us to leave the flowers with a neighbour but the neighbours are also out, we may either leave it somewhere secure around the property or if this is not suitable, reattempt delivery following working day.
If we follow the delivery instructions and the item is subsequently stolen, the loss is the responsibility of the customer. It is also possible that we may not follow the delivery instructions if we believe there is a great chance of the order being stolen.
Deliveries are made between business hours, usually between 9am-6pm. We do not currently offer a timed delivery service. Please note that requesting a delivery time in the delivery instructions does not mean that your delivery will be made at this time.
Bloom Magic will not contact a recipient in advance to arrange a delivery time. Putting a phone number in the delivery instructions box does not mean that we will contact the recipient to agree a delivery time, as this is not possible for us to do. The recipient’s phone number is used by our drivers to contact the recipient if they have trouble locating the address or if nobody is home. When the order is being delivered by our nationwide couriers, although we will ask you for a phone number for the recipient it is for our use and not the courier's as they do not offer that option as part of their service.
3.11 Force Majeure
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions - such as snow, flood, extreme winds - or fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike .
4. Availability and substitution
Every order is freshly made, therefore from season to season we may be required to substitute one or more flowers for a variety of equal or greater quality, appearance, colour or value.
Colour, varieties, and vase where applicable may vary due to availability. In the event of any supply difficulties, we reserve the right to substitute without notice.
4.1 Flowers
Every Bloom Magic arrangement is freshly made from high quality fresh flowers, hand-tied and presented with high quality finishing touches.Flowers for delivery outside of County Dublin, will also be packed in an outer cardboard box for protection during transit.
No two bouquets are ever the same so each and every bouquet is bespoke and truly unique.
The photographs on the product page show a sample bouquet. Each arrangement made will contain seasonal flowers similar in colour, texture and vibrancy.
4.2 Other products
Hampers are arranged via a third party company, and have a longer lead time than flowers.
In the event of any supply difficulties or seasonal products, products may be substituted with a product of equivalent or greater value and quality without notice.
All hamper photographs are accompanied by a list of contents. On occasions, there may be minor differences between the product's appearance in the photograph and the item delivered, this may include packaging.
For photographic purposes, props such as cake stands and wine glasses have been used and are not included in the hampers.
While every reasonable effort has been made to accurately reflect actual colors, due to variances between monitors, colors cannot be guaranteed. On occasions, there may be minor differences between the product's appearance in the photograph and the item delivered.
Hampers containing alcohol are available only to recipients over 18. ID may be required on delivery.
Please note that orders containing hampers and flowers will be delivered separately.
5. Satisfaction Guarantee
Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:
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a re-send on the next available delivery date; or
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a full or partial refund (% refund depends on the specific circumstances of the issue).
The decision as to whether to offer a replacement bouquet or a refund is made at our discretion. Typically we will not offer both a refund and a resend. Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine the cause of the issue. It is important that we are contacted as soon as possible regarding issues. We need to be informed of any issues within 3 days of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 3-day deadline but reserve the right to refuse the options of refunding or resending the order.
In the event that a small item, such as a vase, a box of chocolates or a candle should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value.
If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged flowers policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend flowers and to refuse to take orders from customers. If we make such a decision, we will inform the customer of our decision in via email or via telephone. It is important to note that this guarantee does not confer the right to an automatic refund, but only to a fair resolution.
6. Small errors with orders
From time to time, there are small human errors made. For instance, very occasionally a message card goes astray or a flower is forgotten. In such circumstances, we will do our best to make the situation right for the customer. If the customer believes that the delivered bouquet is substantially different from that described we reserve the right to request a photograph of the bouquet so we can judge the situation. We may, at our discretion, offer a partial refund or a discount on a future order, but do not guarantee that we will do so. We believe in being fair and this is the spirit in which we will approach such situations. We would not, for instance, give a 100% refund if a message card did not arrive, as the customer has received significant value in terms of the flowers nor would we give a full refund if some stems were missing, damaged or substituted; we would make what we would be considered by a reasonable person to be an appropriate compensation.
7. Shelf-life of flowers
Our flowers are incredibly fresh. This is something we pride ourselves on and it’s our policy to only send out the very best flowers to our customers. Our flowers normally bloom for at least seven days and with proper care can last even longer. Note that shelf life does vary according to flower variety and the temperature they are kept at.
Our bouquets are special and need special care. It is important that the flowers are cared for correctly as putting them by heat sources or draughts, or failing to change the water and cut the stems regularly, will kill them very quickly. We include instructions and flower food with all our cut flowers arrangements. If we are informed that our flowers have died very quickly, we may, at our sole discretion, choose to resend another bouquet if we believe that there was a genuine issue with the flowers. If flowers have not been properly cared for, we will not resend the flowers.
In some circumstances, our flowers are so fresh that they have not even fully bloomed when they arrive. This can be confused with poor quality flowers but, in fact, this shows how fresh our flowers are. The flowers will bloom quickly once they are in room temperature and will give pleasure for many days to come if cared for properly.
8. Fraudulent behaviour
If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds. We are under no obligation to reveal why we believe the order to be fraudulent. We will co-operate with the police regarding any criminal investigations. We reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.
9. Duplicate orders
If we notice that two identical bouquets have been ordered, we may remove one, refunding the cost, if we believe it to have been ordered by mistake. In such circumstances we will attempt to contact the customer but if it is urgent and they cannot be reached, we may make the decision ourselves. You consent to our having the freedom to make this decision when you purchase through our website.
10. Abusive behaviour
We will not tolerate abusive behaviour in any way, shape or form. Whilst we endeavour to do our very best, and 99% of our orders go like clockwork, mistakes are sometimes made. Purchasing from Bloom Magic does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue immediately. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.
11. Cut off times
Deliveries intended for same-day delivery must be placed before 1:00pm on the intended delivery day. This delivery service is offered subject to availability and may be withdrawn without notice during busy periods.
12. Special Offers and Promotional Codes
At our discretion from time to time, we may offer promotional codes or products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date. A special offer or promotional code cannot be used in conjunction with any other special offer or promotional code.
In the event that a customer has made a purchase and the price of a product falls or is discounted due to a special offer or promotional code, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts or apply promotional codes for purchases that have already been made.
As our special offers are often made available due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We also reserve the right to offer personalised special offers and promotions which will on be redeemable by the customer in receipt of the special offer.
As mentioned above, there may be times when certain products are offered with a free item (i.e. free chocolates with a bouquet of flowers). These items are subject to availability and so, should an occasion arise when they are omitted from an order, we reserve the right to offer an alternative at our discretion.